Order Acceptance
Orders are subject to acceptance by Corafsma. We reserve the right to refuse or cancel orders due to stock issues, pricing errors, or suspected fraud. You’ll be notified via email if this occurs.
BUYING WITH US
Purchases
When you shop with Corafsma, you agree to the terms outlined in this section. These terms govern the purchase process, including payment, order confirmation, and product availability. We aim to make your shopping experience clear and fair, ensuring you know what to expect when ordering our mood-based candles. Below, we detail the key conditions for placing an order, from payment methods to pricing accuracy. If you have questions, contact us at [email protected].
Pricing
Prices are listed in EUR and include VAT where applicable. We strive for accuracy, but errors may occur. If a price is incorrect, we’ll contact you before processing or cancel the order with a full refund.
Payment
We accept major credit cards and secure payment methods. Payment is processed at checkout, and you’ll receive a confirmation email. Unauthorized transactions may lead to order cancellation.
RETURNS & REFUNDS
Returns Policy
Our returns policy is designed to ensure you’re satisfied with your Corafsma purchase. This section outlines the conditions under which you can return or exchange products, including eligibility and timelines. We aim to make the process straightforward while maintaining fairness for all customers. If you’re not completely happy with your candle, we’re here to help. Below, you’ll find the key terms for returns, along with instructions for initiating the process. For assistance, reach out to [email protected] or visit our Contact page.
Eligibility
Candles must be unused, in original packaging, and returned within 30 days of delivery. Damaged or defective items are eligible for free replacement if reported within 48 hours.
Process
Email us to request a return, including your order number. EU customers receive a prepaid return label; international customers cover return shipping. Refunds are processed within 7–10 days of receipt.
Non-Refundable
Shipping costs and gift cards are non-refundable. Items damaged due to misuse or returned after 30 days are not eligible for refunds or exchanges.
USING OUR SITE
Website Usage
By using our website, you agree to the terms governing its access and functionality. This section outlines the rules for interacting with our site, ensuring a safe and respectful experience for all users. We’ve designed our platform to be intuitive and secure, and these terms help maintain its integrity. Below, you’ll find details on acceptable use, intellectual property, and liability. For questions or to report issues, contact us at [email protected].
Acceptable Use
You may use our site for lawful purposes only. Prohibited actions include hacking, distributing malware, or posting harmful content. Violations may result in access termination.
Intellectual Property
All content, including text, logos, and designs, is owned by Corafsma. You may not reproduce or distribute it without permission, except for personal, non-commercial use.
Liability
We strive to keep our site accurate and accessible but are not liable for errors, interruptions, or damages from use. Use the site at your own risk.
DISCOVER MORE
Explore Our Candles
With our terms clear, dive into our collection of hand-poured, eco-friendly candles. Designed to enhance your mood and moments, our scents bring calm, focus, or joy to any space. Shop with confidence knowing your purchase is backed by fair policies and exceptional support. Visit our store to find the perfect candle for your next ritual or gift.
Shop Now